Customer Reviews
We believe providing the best in cutting tools, saw motors, spindle motors, spindle repairs and service at a better price will continue to grow our business in a direction that is beneficial to our customer and Ekstrom-Carlson. Below are just a few customer comments regarding our motors and services:
Repair Reviews
I want to send my personal thanks to you and your group. The fact that we were only down one day has a lot to do with luck and excellent customer service. Dan, I am thoroughouly impressed with your quality of work, and attention to detail. Ralph, your hospitality and honesty were greatly appreciated. I landed in Portland at 7:45pm, and we had the router up and running in our plant by 9:45pm. Hearing that thing spin, while mounted to the end our our robot, was true music. You should all be proud of the operation you run! Thanks again
We have been very pleased with the repairs made and the quality of the work.
The Eagle spindle is running very smooth. It sounds a lot better than before.
We last sent a Shoda spindle repair to you and it’s working great. Since we’re not used to that from other companies, we’re sending another one to you.
The machine is running like new again. The surface finish is improved. The tool holding strength is also noticeable better because you also repaired the spring washers. We paid for the expediting and you got it done ahead of promise which got us running again fast, so thanks again for your service!
The repair of the spindle worked great. It is up and working again and all is good. I appreciate your follow-up to the order.
We have been very happy with every rebuilt tool we have received from you. Our surface finishes have been noticeably cleaner.
I just wanted to tell you how pleased I am with your service for repairing our spindle. It has been a month now & everything has been just fine. I am sure you are used to dealing with customers in a crunch and I appreciate your time and quality of service. I hope you don’t mind that I forwarded your company information & a good reference to my local SCMI dealer. They were very pleased to hear about you.
You guys rebuilt a couple of motors for me last year for one of my weeke machines, they are working great, thankyou. we now have another motor on the same machine that is locked up. its the motor that controls the z axis. i need to know if this is something you guys can rebuild, and if so what kind of info do you need from me.
Motor Reviews
Perfect. It’s a go. Let’s not hold this up any longer. I can get a blade locally. Thanks for your help, integrity, and professionalism in getting back to me. It’s been a pleasure dealing with you.
Regarding the SpindleMax 10 Pulley Design HSK63F: Yes, everything is working well. We are running the spindle approx 7 hrs per day.
The assembly complete comes in around a pount or so lighter then my PC router was. What a HUGE difference in cutting tool temps as well. The PC router bearings and motor sure put a LOT of heat into the tool. This alone is going to make plastic cutting SO much better.
As far as I know very good, Thanks for asking I think the same motor has been spec out for two other machines 🙂 So People around here are liking them.
I sure like that SM-C54 motor. That’s a dandy tool. I’m specifying 3 more of them on a traveling carriage.
Ekstrom-Carlson not only made it possible for me to complete my project within a very tight budget, but also provided me with custom fabricated components that far exceeded my expectations. Their timely responses to my questions and concerns suited my needs completely
Once again, you guys have gone above and beyond. We do appreciate that – Thank you! Sounds like you may be able to ship well inside your stated lead time. This is very good news. As soon as we receive the new motor, we will be shipping you the one you recently rebuilt, for yet another rebuild. It has had a very hard life in the short time it’s been installed – A couple of very hard crashes.
The motors are being put into production today on our automated sawing machine. I think they’ll do great. Very smooth and quiet.
It’s always a pleasure doing business with a company like yours.
So far the table has been running great. Our motor has no problem running the table at 3600 rpm and it is smooth. Just out of curiosity what kind of glue is holding the lexan guard together? I have had a lot of people asking me that. Also we are thinking of upgrading our existing table, the one with the wood router motor. I’ll be getting back to you in a couple of weeks on that one. The pilot fit was perfect, there was no need for adjustment. It’s a good feeling when you can bolt the motor on and know that it is lined up.
Cutting Tool Reviews
Regarding our Ekstrom-Carlson high speed steel o flute plastic router bits:He said the tools are working great. That’s the reason he hasn’t ordered as many. His customer was expecting to use 200 per week, but they are using only 125 per week.
Everything worked out as good as you said they would 🙂 I’ll keep you in mind for quotes when I need to purchase new tools, and definitely let you know when I have more to sharpen.
We are very satisfied with the products your company continually supplies us. Feel free to stop by our shop anytime you would like.
We are very happy with the high speed spindle motor and the router bits we purchased from you. And both are performing extremely well.
You guys have done a super job getting things turned around quickly and your price is reasonable so I’ve got no problems coming back for other business.
The first tool tried we have been checking at regular intervals. So far we are at 1,000pcs and both the wear and the intersection burr are much improved. We will continue to run and provide feedback tomorrow. This is a definite step in the right direction.
Your regrinds have worked out great for us, if you have anyone stopping out in the area I’m sure we would have some ready.
I am happy to reports those step drills I am being told work flawlessly!
The first impression was the quietness of the tool. Secondly the dust went into the lower collector and not everywhere else. Third and most important to me was the hope of much more tool life and less load on the motor. We probably cut more than 150 slots yesterday and the tool did not show signs of wear where the HSS tool we tried (by another manufacturer) dulled and loaded the motor down after 100 slots.
Spindle Reviews
The Eagle spindle is running very smooth. It sounds a lot better than before.
We just finished modifying the existing machine to hold the Ekstrom motor. We completed a few test cuts this week and I must say that the motor is very impressive. The noise level is much less than the xxxxx and the quality of cut seems to have improved considerably.
The repair of the spindle worked great. It is up and working again and all is good. I appreciate your follow-up to the order.